S. I. Institute

S.I. Institute provides customer service and hospitality and leadership sales training for businesses that want their frontline teams to turn everyday interactions into loyalty and revenue. For 26 years, Mike Pointer has worked with organizations including American Express, Disney, Paramount Pictures, USC, The Milken Institute, Gold's Gym, and the Los Angeles Police Department. Unlike generic sales training, my program are tailored specifically to service-driven industries, where the sale happens through the customer experience itself. Clients walk away with tools they can use immediately-not just theory.